Unit trust workflow system
Background
Objective was to replace a legacy Unit Trust workflow system. Team had been struggling to make headway, and there just appeared to be no end in sight.
Problem
- Key stakeholders involved in implementation of legacy system
- Strong opinions about exactly how new system should be implemented
- Not able to agree and move forward with implementation
Solution
- Team leader substitution
- Extremely detailed requirements analysis
- Painstaking walkthrough to achieve consensus
- Strong change management
